General Account Information
- Payment Options
- Contacting GMAC
- Requesting a Credit Bureau Report
- Address/Telephone Change
- Name Change
- Move Outside of Canada
Q: What are my payment options?
A: We provide different options for your convenience:
- Pre-Authorized Plan Payment (PAPP)
A "VOID" cheque and an authorization form must be submitted. (Credit Card or Line of Credit cheques are not accepted)
If using the Pre-Authorized Payment Plan:
- 2-business days notice is required to suspend or change a payment
- automatic debit always attempts twice (if first attempt does not clear on due date) - Telephone Banking / Online Banking
GMAC is set up for Telephone and Online Banking with the following banks.
TD-Canada Trust
Royal Bank
Nova Scotia
CIBC
Bank of Montreal
Contact your respective banking institution for details in getting your payment set up for telephone/online banking.
Allow two banking days delay if paying by telephone/online banking. (Late charges may apply)
- Mail
Mail your monthly cheque, money order, bank draft to:
GMAC
P.O. Box 5100 Station D
Etobicoke, ON
M8X 5H2
Make sure to identify your cheque with your GMAC Account Number or VIN.
Q: I'm on the Pre-Authorized Payment Plan and I just found out that my payment was returned NSF (insufficient funds). What should I do?
A: GMAC has arrangements with all banks to make a second attempt 2-3 days after the initial attempt. If funds are not available within specified period, contact 1 800 616-4622 for arrangements. Subaru customers call 1 800 517-4622.
Q: My due date is on the 31st. When will my payment be deducted when the month has 30 days or less?
A: Your payment is deducted on the last day of the month (i.e. February 28th / 29th, April 30th, June 30th, Sept 30th, Nov 30th).
Q: How can I contact GMAC of Canada Limited?
A: Contact the GMAC Customer Service Centre at customercare@gmac.ca or call our Customer Service Centre toll-free number at 1 800 616-4622. Other vehicle customers contact us at customercare@gmac.ca or call 1 800 517-4622. If you have an U.S. account holder need to contact GMAC Financial Services in the U.S at 1 800 200-4622.
Hours of Operation:
Monday- Friday: 7:00 AM- 7:00 PM EST
Saturday 9:00 AM - 12:00 PM EST
In Quebec, hours are Monday to Friday, 8:00 AM to 7:00 PM EST.
Requesting a Credit Bureau Report
Q: How can I get my current credit file information?
A: Contact the consumer reporting agencies:
Equifax of Canada
Box 190, Station Jean Talon
Anjou, Quebec H1S 2Z2
Phone: 1 800 465-7166
Fax: 1 800 363-4430
TransUnion of Canada
Sales and Marketing Division
325 Milner Avenue, Suite 1501
Toronto, On M1B 5N1
Phone: (416) 609-2070
Fax: (905) 527-2360
Q: Can I access my credit file on line?
A: Yes. Go to www.econsumer.equifax.ca or http://www.tuc.ca/
Q: Who do I contact to change my address?
A: Contact the GMAC Customer Service Centre at customercare@gmac.ca or call our customer service centre's toll-free number at 1 800 616-4622. Other vehicle customers contact us at customercare@gmac.ca or call 1 800 517-4622. Please be ready to provide your GMAC Account Number or VIN.
Q: I have recently married. How can I change my name on my account?
A: Provide a copy of your marriage certificate identified with your GMAC Account Number or VIN via e-mail to: customercare@gmac.ca or for Subaru customers, e-mail to customercare@gmac.ca or fax it to: 1 800 673-1227
Q: I'm moving to the USA. Can I take my leased vehicle?
A: If you are moving outside of Canada for more than 6 months, you must notify GMAC immediately and choose one of the following options:
- Buy out the lease
- Complete a Transfer of Lease Obligation (to someone living in Canada)
- Have a dealer buy out the vehicle
- Return the vehicle to a similarly franchised dealer in Canada and make all remaining payments, (Choice #2 on the reverse of lease agreement including excess km/wear)
If you don't have someone to take over your lease, Leasebusters website can help you in your quest. Contact your dealership to find out if they are a participating GMAC/LeaseBusters affiliate. They are equipped with the knowledge and expertise to aid you in the process, and can offer you very competitive price packages.
If your dealership is not a GMAC/LeaseBusters affiliate, contact LeaseBusters directly. As a GMAC customer you will receive a discount off of the normal posting prices.
