General Account Information

• Payment Options
• Contacting GMAC
• Requesting a Credit Bureau Report
• Address/Telephone Change
• Name Change
• Move Outside of Canada

Payment Options

Q:  What are my payment options?

A:  We provide different options for your convenience:

• Pre-Authorized Plan Payment (PAPP)
  
  A "VOID" cheque and an authorization form must be submitted. (Credit Card or Line of Credit cheques are not accepted)
  
  

  If using the Pre-Authorized Payment Plan:
  
  - 2-business days notice is required to suspend or change a payment
  
  - automatic debit always attempts twice (if first attempt does not clear on due date)

• Telephone Banking / Online Banking
  
  GMAC is set up for Telephone and Online Banking with the following banks.
  
  

  TD-Canada Trust
  Royal Bank
  Nova Scotia
  CIBC
  Bank of Montreal

  
  

  Contact your respective banking institution for details in getting your payment set up for telephone/online banking.

  
  

  Allow two banking days delay if paying by telephone/online banking. (Late charges may apply)

• Mail
  
  

  Mail your monthly cheque, money order, bank draft to:
  
  GMAC
  P.O. Box 5100 Station D
  Etobicoke, ON
  M8X 5H2
  
  Make sure to identify your cheque with your GMAC Account Number or VIN.

Q:  I'm on the Pre-Authorized Payment Plan and I just found out that my payment was returned NSF (insufficient funds). What should I do?

A:  GMAC has arrangements with all banks to make a second attempt 2-3 days after the initial attempt. If funds are not available within specified period, contact 1 800 616-4622 for arrangements. Other vehicle customers call 1 800 517-4622.

Q:  My due date is on the 31st. When will my payment be deducted when the month has 30 days or less?

A:  Your payment is deducted on the last day of the month (i.e. February 28th / 29th, April 30th, June 30th, Sept 30th, Nov 30th).

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Contacting GMAC

Q:  How can I contact GMAC of Canada Limited?

A:  Contact the GMAC Customer Service Centre at customercare@gmac.ca or call our Customer Service Centre toll-free number at 1 800 616-4622. Other vehicle customers contact us at customercare@gmac.ca or call 1 800 517-4622. If you have an U.S. account holder need to contact GMAC Financial Services in the U.S at 1 800 200-4622.

Hours of Operation:

Monday- Friday: 7:00 AM- 7:00 PM EST
Saturday 9:00 AM - 12:00 PM EST

In Quebec, hours are Monday to Friday, 8:00 AM to 7:00 PM EST.

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Requesting a Credit Bureau Report

Q: How can I get my current credit file information?

A:  Contact the consumer reporting agencies:

Equifax of Canada
Box 190, Station Jean Talon
Anjou, Quebec H1S 2Z2
Phone: 1 800 465-7166
Fax: 1 800 363-4430

TransUnion of Canada
Sales and Marketing Division
325 Milner Avenue, Suite 1501
Toronto, On M1B 5N1
Phone: (416) 609-2070
Fax: (905) 527-2360

Q:  Can I access my credit file on line?

A:  Yes. Go to www.econsumer.equifax.ca or http://www.tuc.ca/

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Address And Telephone Change

Q:  Who do I contact to change my address?

A:  Contact the GMAC Customer Service Centre at customercare@gmac.ca or call our customer service centre's toll-free number at 1 800 616-4622. Other vehicle customers, please call 1 800 517-4622 or email us at customercare@gmac.ca. Please be ready to provide your GMAC Account Number or VIN.

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Name Change

Q:  I have recently married. How can I change my name on my account?

A:  Provide a copy of your marriage certificate identified with your GMAC Account Number or VIN via e-mail to: customercare@gmac.ca. Other vehicle customers, please call 1 800 517-4622 or email us at customercare@gmac.ca or fax it to: 1 800 673-1227

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Moving Outside of Canada

Q:  I'm moving to the USA. Can I take my leased vehicle?

A:  If you are moving outside of Canada for more than 6 months, you must notify GMAC immediately and choose one of the following options:

• Buy out the lease
• Complete a Transfer of Lease Obligation (to someone living in Canada)
• Have a dealer buy out the vehicle
• Return the vehicle to a similarly franchised dealer in Canada and make all remaining payments, (Choice #2 on the reverse of lease agreement including excess km/wear)

If you don't have someone to take over your lease, Leasebusters website can help you in your quest. Contact your dealership to find out if they are a participating GMAC/LeaseBusters affiliate. They are equipped with the knowledge and expertise to aid you in the process, and can offer you very competitive price packages.

If your dealership is not a GMAC/LeaseBusters affiliate, contact LeaseBusters directly. As a GMAC customer you will receive a discount off of the normal posting prices.

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