Payments
- Requesting Your Billing Statement
- Requesting a Coupon Booklet
- Deferring Your Payment
- Due Date Change
- Statement of Interest Paid
- Late Payment Charge Information
Requesting Your Billing Statement
Q: How do I request a monthly billing statement?
A: Contact the GMAC Customer Service Centre at customercare@gmac.ca or call 1 800 616-4622. Subaru customers contact us at subaru@gmac.ca or call 1 800 517-4622.
Q: Can I request a monthly billing statement if I make my payments under the Pre-Authorized Payment Plan?
A: No. However, you may request a bi-yearly or annual Transaction Summary Report mailed to your address. Contact the GMAC Customer Service Centre at customercare@gmac.ca or call 1 800 616-4622. Subaru customers contact us at subaru@gmac.ca or call 1 800 517-4622.
Q: I'm running out of my payment stubs. How can I order more?
A: Contact the GMAC Customer Service Centre at customercare@gmac.ca or call 1 800 616-4622. Subaru customers contact us at subaru@gmac.ca or call 1 800 517-4622.
Q: Is it possible to defer my payment?
A: In some cases yes. Payment deferral is often an option for reasons such as emergency, medical reasons, death in the family, etc. Please not some conditions may apply. Contact the GMAC Customer Service Centre at customercare@gmac.ca or call toll free at 1 800 616-4622. Subaru customers contact us at subaru@gmac.ca or call 1 800 517-4622.
Q: Can I change my due date to meet my pay period?
A: Yes. Your due date can be changed at the time of purchase/lease. Discuss this request with your dealer as some fees may apply.
Q: Can I change my due date after delivery?
A: Yes. Contact GMAC Customer Service Centre at 1 800 616-4622 to discuss your request. Subaru customers call 1 800 517-4622. Some fees may apply.
Q: I need a statement for tax purposes showing how much interest I have paid. How do I request such a statement?
A: Contact the GMAC Customer Service Centre at customercare@gmac.ca. or by phone at 1 800 616-4622. Subaru customers contact us at subaru@gmac.ca or call 1 800 517-4622.
Q: Why did I receive a late payment charge notice?
A: Prompt payment is the essence of your contract. As outlined in your Lease Agreement/Conditional Sales Contract/Contract of Sale by Instalment, for any amount that remains unpaid ten (10) days after the due date, appropriate late penalty charge will be assessed.
Q: I drive and pay for my car, why did my co-lessee/co-purchaser receive a late payment notice?
A: Once your co-lessee/co-purchaser signs the lease agreement/conditional sale contract, he/she assumes the same obligation.
