
At General Motors Acceptance Corporation of Canada, Limited ("GMACCL") we respect your privacy and value our relationship with you. Your personal information will be protected, and will be used by GMACCL and shared only with GMACCL affiliates, affiliated vehicle manufacturers, affiliated motor vehicle dealers/retailers, service suppliers (only to provide services) and others, such as credit reporting agencies if we have obtained your consent to do so or if required by law. Personal information submitted to us, will be used and disclosed as follows:
If these intended uses are not reasonably obvious from the circumstances in which personal information is collected, we will provide you with an opportunity to withhold your consent to the collection, use or disclosure of the information. For example, we will give you an opportunity to tell us not to use for marketing purposes the contact information that you provide us when registering for a service. It is important to note, however, that if you enter into a financing arrangement with us, we will maintain, use and disclose your personal information in accordance with the provisions set out in the Acknowledgement and Consent portion of our credit application. You should also keep in mind that there are other limited situations in which applicable laws require or allow us, our affiliates, suppliers, business partners and GM dealers/retailers to collect, use/disclose personal information without consent. They include, for example, safety and law enforcement/compliance activities.
GMACCL collects personal information about you that is reasonably necessary for the purposes described above. Most of the personal information we collect about you is collected directly from you. Occasionally, we may collect and use personal information from others, such as GM websites, GM dealers/retailers, affiliates, service providers, and other sources but always with your consent when required by law.
If you are applying for financing accommodation from GMACCL, you will be required to complete a form of credit application in which you will be asked to provide personal information including your name, address and some form of identification, such as a drivers' license or credit card. Some of the other information that we ask for:
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Your date of birth: Your date of birth helps to distinguish you from others with the same or similar name as yours which can be especially helpful in the credit approval process. It can also help us to determine if someone is trying to impersonate you. | |
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Social Insurance Number: Providing us with your SIN when applying for credit is up to you. If you do provide it, it can be helpful in the credit approval process and it can help us to distinguish you from others with a same or similar name as yours. If you are a GMACCL investor, we are required to collect and use your SIN in order to comply with Canada Revenue Agency income reporting requirements. |
In addition to collecting and using information relating to vehicle financing accommodations, GMACCL also conducts contests, quizzes, surveys and promotions, in respect of which you may be requested to provide certain contact and eligibility information such as name, mailing address, telephone number, e-mail address, date of birth and other information that may be required to provide or administer these services or promotions. We may also ask you to provide additional information about your purchasing patterns and preferences, gender and other financial, insurance and demographic information such as family income. We use this information as described in our list of uses set out above. The more information you volunteer, and the more accurate it is, the better we are able to customize and improve your experience with GMACCL.
GMACCL will disclose your personally identifiable information, with our affiliates, General Motors of Canada or other vehicle manufacturer, motor vehicle dealers/retailers and, where appropriate, other agencies such as credit bureaus and other credit providers. Before we share your information with any of these or other organizations, we will ensure we have the consent required under applicable consumer protection and privacy laws.
GMACCL may also share your personal information with our suppliers for the exclusive purpose of providing services for us (e.g. mailings to you in response to your request for information, or to fulfill your request to enter a GMACCL contest or promotional activity).
We may also disclose your personal information as required by law, in conjunction with a government inquiry or in litigation or dispute resolution.
GMACCL is committed to protecting your personal information in full compliance with this privacy policy and applicable laws. GMACCL understands your concerns about the security of your information collected by us and we take reasonable precautions to prevent the loss, misuse or alteration of information under our control. . Your personal information may be stored and/or processed or otherwise used by or on behalf of GMACCL both inside and outside of Canada. In addition, we employ generally accepted information security policies, procedures and techniques.
If you do not want to be contacted for product, service or marketing initiatives, or if you would like to be removed from any direct marketing initiatives, corporate surveys, telemarketing or direct mail or e-mail lists, or if you would otherwise like to limit our use or disclosure of your personal information, please contact us as indicated below.
Except as required or permitted by applicable law, we will respect your wishes relating to the use of your personal information and we will ensure that your file reflects the limitations that you have requested. Unless they are obvious, we will advise you of the consequences of withdrawing your consent. For example, if you withdraw your consent, GMACCL may not be able to provide you or continue to provide you with the services or information about products or services or related promotions that may be of value to you. If you have entered into a financial accommodation with us, we will continue to use your personal information to administer your account.
You can access and correct errors in your personally identifiable information by contacting us as indicated below. If you have a current GMACCL account, you will be asked to provide your GMACCL account number, as well as your name and address.
While GMACCL uses reasonable efforts to ensure that the information we hold about you is accurate, complete and current, we rely on you to inform us about changes to your contact or other relevant information (e.g., name, address, telephone number, etc.).
GMACCL is committed to continuous improvement, and values your input. We welcome your comments and/or suggestions on improving our policies. If you have any comments or concerns, or wish to limit the use of any of your personal information that we may have, you may contact GMACCL:
| By Mail: | General Motors Acceptance Corporation of Canada, Limited 3300 Bloor Street West - Suite 2800 Toronto, Ontario M8X 2X5 Attention: Chief Privacy Officer | |
| By email: | gmacprivacyofficer@gmacfs.com |
When you view our websites - either through www.gm.ca or www.gmacfs.com, we may store certain information on your computer. This information may be in the form of a small text file called a "cookie" and can help us to tailor our sites to your individual preferences and save you time if you visit the site again. For example, cookies may include the country webpage you prefer or your language preference. Where specific programs associated with our websites require a user ID and password, you have the option of requesting that we save your user ID and password so that you will not have to re-enter that information the next time you access the website. This is accomplished by the placement of a cookie on your computer.
We may also use cookie technology or other online tracking technologies to gather anonymous, aggregate information about your visit to our web sites. This information allows us to measure site activity and to create ideas for improving our sites and may include the time and length of your visit, the web pages you look at on our sites, the web site you visited just before coming to ours and your internet service provider. Cookies used by GMACCL on their web sites are solely to facilitate navigation and security across the sites, and are not used to capture or reveal personal information.
If you are concerned about cookies, you may modify your browser settings to notify you when you receive a cookie. If you do not know how to modify your browser settings please consult your browser documentation or the supplier website. You may visit our website with your cookies turned off. However, you may not be able to access some of the areas of our site, which require cookies for customization and personalization.
During normal website usage, you can visit our sites without communicating any personal information. However, to make use of certain features on our site, such as contests, quizzes, promotions, personalized services, or online appointments with one of our dealers/retailers, users may need to register. As part of this voluntary registration, you may be asked to supply contact and eligibility information such as name, mailing address, telephone number, e-mail address, date of birth and other data required for operating these services or promotions.
As described above, we may also ask you to provide additional personal information. We use this information as described in our list of uses set out above. Again, the more information you volunteer, and the more accurate it is, the better we are able to customize and improve your experience with GMACCL.
You should be aware that when you share personal information in public areas of our websites, such as chat rooms or bulletin boards, this information might be seen and used by others. We urge you to exercise good judgment when sharing personal information in these forums.
We are always looking for ways to improve and update our website to further enhance its effectiveness. Consequently our policies including, this privacy policy, will continue to evolve and improve. GMACCL reserves the right to alter this privacy policy from time to time and such changes will be effective ten days following the date on which this privacy policy is revised and posted to our GMACCL website. We encourage you to visit our Privacy page from time to time to view our most current privacy policy.
This statement is effective as of April 25, 2006. Any changes to this policy will be posted to our web sites in a timely manner.