Account Center Frequently Asked Questions

What is the GMAC Account Center?

The GMAC Account Center provides on-line access to your GMAC account.

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How do I register for account access via the Internet?
We've made the Account Center registration process fast and easy. To begin the registration process, simply click on the "Register Now" button and enter the requested information. It's that easy!!. top

How will I know if I have successfully registered for the site?
Once you have correctly entered all requested information, we will send confirmation to the email address you provide stating you have successfully completed the Account Center registration. top

Will my account information be secure on the Internet?

Yes. GMACFS.com uses multiple levels of security to ensure the privacy of your account information:

1. The GMACFS.com Account Center requires login with a user ID and password. We make sure that passwords contain a mix of alphabetic and numeric characters so that they are not easy to guess.
2. When you use the Account Center, all communications between your browser and our servers are kept private using 128-bit Secure Sockets Layer (SSL) encryption. You can tell that communications are encrypted by looking for the padlock at the bottom of your browser window.
3. When you use the Account Center, all communications within our data center are also kept private using the same encryption, to provide an extra degree of protection.
4. When you use the Account Center, none of the pages you view are stored in your browser's cache. Once you exit your browser, no one else can view them by looking through your browser's history or cache.
5. We require that you supply two Password Hint questions. Your password can only be reset by providing both answers correctly.

To help protect your information online, we recommend the following habits:

1. Don't use a password that can be guessed by someone you know.
2. Never write down your password, or disclose it to anyone else.
3. Always log out when you have finished with the Account Center.
4. Always exit your browser after you log out.
5. Select Password Hint questions that are easy for you to answer but hard for others.

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Who do I contact for questions about the information listed on the Account Details screen?
We will be glad to assist you with any questions you may have about the information listed for your account(s). Please contact the GMAC Customer Service Center at 1-800-200-4622. top

What happens if I forget my password?
You may access your account by correctly answering the challenge questions/answers established during Account Center registration.  Simply click “Forgot Password” on the Account Center login page. top

Will I be able to update my personal information for the Account Center?
Yes. You may update your personal information for Account Center. You may also update your contact information for your GMAC accounts within Account Center. top

Once I have successfully completed the registration process, how do I access my accounts?
Simply enter your Account Center ID and password in the Account Center login page. Remember, your Account Center ID is the primary email address you entered during Account Center registration. Once registration is complete, you must add your automotive account to the Account Center. top

Where can I find my GMAC account number?
GMAC makes locating your account number fast and easy. For Billing statements, your account number is located on the front page in the Account Number field. For Coupon Books, your account number is located on the front cover in the upper left corner as well as on each Coupon in the Account Number column. top

Is there a limit to the number of accounts I can add to My Account Center?
No. top

How will I know if I successfully added my account to My Account Center?
Once you have correctly entered your account information and the information matches our records, you will receive a  confirmation on screen stating your account has been added. You will also see the account listed under Account Summary page. top

When attempting to add my account, I receive a message stating the account I entered is not found. Why am I receiving this message?
The information you entered does not match our records. Please check to ensure you have entered all information correctly and return to the Add Account page to re-enter your information or enter another account. top

What should I do if the information listed on my Account Details does not match the information on my Billing Statement or Coupon Book?
If you receive any account information that does not match your records, please contact us at 1-800-200-4622. top

Will I be able to request a change to my current billing method?
Yes. After you log into the GMAC Account Center, you can change your current billing method by selecting the Change Billing Method option from the Action drop down menu. top

Does GMAC offer automatic withdrawal for my monthly payment?
Yes. GMAC Direct Pay is the most convenient payment method option. Once you have successfully completed your Account Center registration and added your automotive account, you can sign up for Direct Pay by selecting the Change Billing Method option from the Action drop down menu and then choosing the GMAC Direct Pay option. top

What if I change bank accounts after enrolling in GMAC Direct Pay?
Once you have successfully completed the Account Center registration, you can access and update your Account(s) with your new banking information. For faster service, please be  sure you have your new banking information available before you get started. top

How will I know my banking information has been updated in your records?
Once you have successfully entered all required information, you will receive a confirmation on screen stating your new banking information has been updated in our records. top

If I change my mind after adding my account(s) to the Account Center, can I remove my account(s)?
Yes. You may remove your account(s) at anytime. top

Can I make a payment from my Account Center?
Yes.  After you log into the GMAC Account Center you can make a payment by selecting the Make Payment option from the Actions drop down menu. top

Can I view the "real time" status of my account?
Yes.   Click on the "View Billing Summary" option from the Action drop down menu to view the current status of your account. top